Help centre / Business, support & complaints

How does business verification work?

Prepare company, ownership and activity information; the people who own or control the business are verified too.

Business verification establishes who the company is, who owns and controls it, and how it will use the account.

What to prepare

  • Company registration information and registered address.
  • A description of the business's activities and expected account use.
  • Details of directors, beneficial owners and other controlling persons.
  • Supporting company and ownership documents, as requested in your application.

The people who own or control the business may need to complete identity verification themselves. We may also review source of funds or source of wealth, and apply enhanced checks for higher-risk activity.

Sending documents

Use the secure submission method in your application. Do not send identity or company documents through a general website enquiry.

After verification

Successful verification is part of onboarding; the account and individual services still need to be enabled. It does not by itself enable third-party services such as customer collections or supplier payments; see business account services. A particular review time or outcome cannot be guaranteed.

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