How can we help?
Answers about accounts, adding money, converting and withdrawals.
Help topics.
- Getting started & verificationPrepare your application and respond to verification requests.4 answers
- Accounts & adding moneyFind the right receiving details and trace a missing deposit.4 answers
- Conversion, quotes & feesUnderstand a conversion quote before you confirm.4 answers
- Withdrawals & paymentsCheck a transfer's destination, status and payment details.4 answers
- Security & account accessProtect your account and get help with access problems.4 answers
- Business, support & complaintsGet help with your business account or raise a concern.4 answers
Popular answers.
- What do I need to verify my account?Prepare accurate personal or company information and follow the document requests in your application.
- What if verification needs more information?Check the request carefully, correct any discrepancies and use the specified secure submission method.
- How do I add money to my account?Use the receiving details for the currency or asset you want to send, and check what will be credited.
- Why has my deposit not arrived?Check the sending status and receiving details, then provide the transfer reference so support can trace it.
- How do conversion quotes and fees work?Check what you pay, the fee and the asset you receive before accepting a conversion quote.
- How do I withdraw money or make a payment?Choose an enabled payment service, check the destination and review the full amount and fee before confirming.
- How do I protect my account or get help signing in?Use unique credentials, protect security codes and contact official support if you suspect unauthorised access.
Opening an account
Who can open an account?
Individuals and businesses who pass verification and live or are incorporated where NovaPayx is available. See Availability.
What do I need to verify?
Individuals: an identity document, a liveness check and proof of address. Businesses: company documents and details of directors and owners, reviewed by our compliance team.
Money in and out
How do I add money?
Use the account details shown in your account and send from an account in your own name.
Can someone else pay into my account?
Personal accounts receive money from accounts in your own name. Approved business accounts can receive customer payments in the currencies and markets enabled for them.
How do I withdraw?
Choose Withdraw and send to a bank account or wallet in your own name. The fee is shown before you confirm.
Which payment methods are planned?
International payments in and out by SWIFT for euros and pounds; FAST for Singapore dollars; and EFT, Interac e-Transfer and wires for Canadian dollars. Mexican pesos by SPEI, Brazilian reais by Pix and Colombian pesos by bank transfer are already available: pesos and reais you receive settle in digital dollars, and payments in those currencies are paid from a digital-dollar balance. See Currency details on the Accounts page.
Are Global payments markets the same as account currencies?
No. Account currencies are the currencies you can receive, hold, convert and pay from in your account. Global payments sends from a stablecoin or eligible currency balance and pays recipients in local currency in 60+ payout markets; it does not open accounts or balances in those currencies.
Converting
How is the rate set?
Each quote shows the rate, fee and the amount you receive. Quotes expire after a short time.
Which stablecoins are supported?
Supported stablecoins and networks are shown in your account.
Safety
Is my money in a bank?
NovaPayx is a product brand, not a bank. Your fiat account is provided by the provider named in your terms, and the protections that apply depend on that arrangement. Digital assets are not bank deposits.
Which currencies are supported?
Account details in USD, EUR, GBP, MXN, BRL and COP, with balances in currency or in USDC and USDT. MXN, BRL and COP payments settle in digital dollars. More currencies, including SGD, HKD and CAD, are coming; see Availability.
I think someone accessed my account.
Contact support@novapayx.com immediately.
Other resources.
- SecurityHow accounts are verified and protected.
- Who provides your serviceThe companies behind NovaPayx services.
- support@novapayx.comNever send passwords, codes or private keys.