How do I protect my account or get help signing in?

Use the official NovaPayx website or app to access your account. Avoid sign-in links sent by unexpected messages, and check the website address before entering credentials.

Protect your account

• Use a strong password that is not used for another service.
• Protect the email account associated with NovaPayx.
• Use additional authentication options available in your account's security settings.
• Keep devices and browsers up to date, and avoid shared devices for financial activity.
• Never share passwords, one-time codes or wallet recovery phrases in messages or support enquiries.

If you cannot sign in

Use the recovery option offered on the official sign-in page, if available. If that does not resolve the issue, contact official support with a brief description and your account reference. Do not attach identity documents to the initial general enquiry; follow any secure verification instructions provided for your case.

If you suspect unauthorised access

Stop interacting with the suspicious message or website. Secure your associated email account, and change compromised credentials through the official service where you can do so safely. Contact support promptly, explain that this is a security concern, and identify any transactions you do not recognise.

Do not send a payment or reveal a security code to someone claiming it is necessary to unlock your account. Access recovery and investigation depend on verification; a particular outcome or completion time cannot be guaranteed.