Account terms

Your relationship is set out in several documents. Each one covers a specific part of what you use:

If service terms and these terms differ on a matter about that service, the service terms apply to that service only. Nothing in these terms changes a provider's own agreement with you or removes rights you have under the law where you live.

NovaPayx is a product brand, not a bank and not a company that can enter into a contract. In these terms, “we” means the company named as your NovaPayx provider in your account terms, and “provider” means a company that provides a particular service to you.

• BANKBURY LTD., a corporation incorporated under the laws of Ontario, Canada (Ontario corporation number 1001337443), registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a money services business (MSB registration number N300000832), with its registered office at 1706-935 Dundas Street East, Mississauga, Ontario L4Y 4B7, Canada, provides the NovaPayx services described in its customer terms to eligible customers outside the European Economic Area and the United States whom it has onboarded. Registration with FINTRAC is not an endorsement by FINTRAC.
• In the European Economic Area, crypto-asset services are provided only by a crypto-asset service provider authorised under MiCA, under that provider's own customer terms, which you agree directly with it. The services actually available to you are shown when you apply.
• Axora Payments LLC provides the technology NovaPayx is built on. It is not a party to your financial services unless your terms say so.

The provider of each service you use is shown before you activate it. Registration details are on Who provides your service.

You accept the terms for each service in the app before it is activated. Browsing this website does not mean you accept any service terms. You can ask for a copy of the version you accepted at any time by writing to support@novapayx.com.

We tell you about material changes before they take effect, by email or in the app, giving the notice the law and your service terms require. If you do not agree, you can close your account before the change takes effect. Changes required by law or a regulator may take effect sooner where the law allows.

Personal accounts

For your own use. You must be at least 18, live in a market where the service is offered to you, not be subject to sanctions and complete verification.

Business accounts

For a company or other organisation verified by us. The person opening the account confirms they are authorised to do so. The business must keep the information about its directors, beneficial owners and authorised users accurate and tell us promptly when it changes.

Authorised users

A business can give access to authorised users, each verified and with the permissions the business sets. The business is responsible for instructions its authorised users give within their permissions and must remove access promptly when someone leaves or should no longer act for it.

Opening an account does not give access to every feature. Features, currencies, assets and limits are enabled for each approved account.

Keep your devices, passwords, one-time codes and recovery details secure and do not share them. We will never ask for your password or a one-time code by phone, email or message.

Tell us immediately at support@novapayx.com if your device is lost or you think someone else has accessed your account or made a transaction you did not authorise. We will help you secure the account and may restrict it while we do.

We act on instructions made through your account with the required authentication. That alone is not conclusive proof that you authorised a transaction. If you report an unauthorised transaction, it is investigated as described in section Unauthorised transactions, and your rights under the applicable service terms and law are not affected.

Your account can show balances in supported currencies, such as EUR, GBP and USD, and in supported digital assets, such as stablecoins. Each balance is shown as the currency or asset credited to you.

• Available: can be used now.
• Pending: received or instructed but not yet completed, for example while a payment settles or a transfer is confirmed.
• Restricted: temporarily held, for example during a review, a dispute or because the law requires it. We tell you when a balance is restricted unless the law prevents us.

The receiving details shown in your account let payments be matched to you. They may be details of an account held by a provider for its customers, not a bank account opened in your own name. How your fiat funds are held and protected depends on the provider named in your service terms. Digital assets are not bank deposits and are generally not covered by deposit-insurance or investor-compensation schemes. A value shown in another currency for a digital asset is an estimate, not an amount you are owed.

Add money only from accounts or wallets in your own name, using the details shown in your account, in the currencies and networks enabled for you.

Approved business accounts can receive customer payments in the currencies and markets enabled for them. Other accounts must not give their details to third parties to receive payments.

A payment that cannot be matched to you, comes from a sender who is not permitted, or does not pass checks may be held while we ask for information, or returned to the sender. Charges for returns are those in your fee schedule and any charged by the sending bank or network.

You can withdraw to bank accounts and wallets in your own name. Approved business accounts can pay suppliers in the currencies and markets enabled for them.

1. Submitted: you confirm the details and amount in the app. Fees are shown before you confirm.
2. Checked: the instruction is validated and screened. We may ask for information about the payment.
3. Sent: the payment is passed to the payment route or blockchain network. Bank cut-off times and network confirmations depend on the route and are shown in the app where available.
4. Completed: the payment has been executed on the route. The recipient's bank or wallet then credits it under its own rules.

You can ask us to cancel an instruction before it is sent. After that, we can ask the route or recipient bank to recall a payment, but recovery is not guaranteed and depends on the recipient. Payments can be delayed, rejected or returned because of incorrect details, route or network rules, provider decisions or legal requirements. If a payment is rejected or returned, we tell you and credit any returned amount to your account, less any charges disclosed in your fee schedule or deducted by another bank or network.

• Asset and network: send and receive only supported assets on the networks shown for them. The same asset can exist on several networks; a transfer on the wrong one may not arrive.
• Address and memo: check the address and any memo or tag required by the recipient. Transfers to a wrong address are generally irreversible.
• Confirmations: incoming transfers are credited after the number of network confirmations the provider requires.
• Network fees: fees paid to the network are shown before you confirm and are not refundable once the transfer is broadcast.
• Transfer information: where the law requires it, information about the sender and recipient is collected and passed on with the transfer.

If you send an asset on an unsupported network, or to the wrong address, we will tell you whether recovery is possible. Recovery is not guaranteed. Any recovery charge is one disclosed in your fee schedule and agreed with you before the attempt.

In the European Economic Area, crypto-asset services are provided only by a crypto-asset service provider authorised under MiCA, under its own customer terms.

• Quote: before you convert, you see the rate, any fee and the amount you will receive. A firm quote is binding for the validity period shown with it. An indicative rate can change before execution.
• Expiry: if a quote expires before you confirm, a new quote is shown.
• Execution: once you confirm a firm quote, the conversion is executed at that quote and cannot be cancelled.

If a conversion is executed at a price that is clearly wrong because of a technical error, it is handled under the service terms of the provider that executed it, and we tell you what happened and what changes. NovaPayx does not give investment advice.

Check your activity regularly. If a transaction is missing, incorrect, duplicated or late, tell us as soon as possible through the app or at support@novapayx.com with:

• the transaction reference or blockchain transaction hash;
• the date, amount and currency or asset;
• what you expected and what happened.

We investigate with the provider and route involved, keep you informed and tell you the outcome and any correction. Our records and the provider's records are used in the investigation; neither is treated as conclusive if there is evidence they are wrong. If you do not agree with the outcome, you can make a complaint.

Money credited to you by mistake

If money is credited to your account by mistake, tell us. We may hold and return it after telling you what happened, unless the law prevents us from telling you. If it has already been used, we will agree with you how it is repaid. We do not take money from another customer's account to correct an error in yours.

If you see a transaction you did not authorise, tell us immediately. We secure your account, investigate with the provider and tell you the outcome. Where the applicable service terms or the law give you a right to a refund of an unauthorised transaction, you receive it within the time they set. The time limits for reporting, any amount you may be responsible for and the exceptions, for example where you acted fraudulently, are those in your service terms and the law where you live.

Digital-asset transfers broadcast to a blockchain usually cannot be reversed. This does not remove any right you have against the provider under its terms.

Your transaction history is shown in the app. You can ask for statements or a record of your transactions, including after your account is closed, for as long as records are kept. Some providers also give you statements directly under their own terms.

Fees are those in the fee schedule for your account and are shown in the app before you confirm an action. Fees are distinct from:

• charges by your bank, the recipient's bank or an intermediary bank;
• blockchain network fees;
• the exchange rate or spread included in a conversion quote.

Business account fees. The business account fees in the fee schedule, and any fee in a written quote, apply only if you have accepted them:

• An opening fee becomes due once the account or service it relates to has been opened or activated. It is not charged if your application is declined or withdrawn before then, and you are not charged for a service you did not choose.
• If you add a service with a higher opening fee, only the difference from the opening fee you actually paid is charged.
• A monthly fee starts when the service is usable and is charged once per legal entity, not per currency. It is invoiced in arrears for each calendar month and is payable within 15 days of the invoice date. The first and last months are charged in proportion to the days the service was usable.
• We invoice account fees and you pay them by bank transfer to the account shown on the invoice. Any tax that applies is shown before you accept and on the invoice.
• We do not deduct account fees from your balance or collect them automatically.
• The invoice is issued by the company that provides the service, as named on the invoice and in your account terms.

Paying a fee does not oblige us or a provider to approve your application or to provide a service.

How fees are rounded, any tax and whether a fee is refunded when a transaction fails follow the fee schedule and the law. Limits depend on your verification, account type, market and the service.

We and the providers of your services carry out the checks the law requires, including verification and sanctions screening. We may ask about the source of funds or the purpose of a payment. If you do not provide information we reasonably need, we may not be able to carry out a transaction or keep your account open. See AML & financial crime.

We or a provider may restrict, suspend or decline activity on your account where:

• the law, a court or a regulator requires it;
• we need to verify information or protect your account from suspected fraud or unauthorised access;
• there is a reasonable suspicion of financial crime or a serious breach of these terms or the Acceptable use policy;
• a provider withdraws or suspends a service.

We tell you what is affected and, where possible, why and what you can do, unless the law or security reasons prevent us. Pending transactions may be held until the reason is resolved. A restriction lasts only as long as the reason for it. You can ask us to review a restriction or make a complaint.

If you close it

You can ask to close your account at any time in the app or by writing to support@novapayx.com. If you still hold a balance, we help you move it: eligible balances are returned to an account or wallet in your name after any required checks. Pending transactions are completed or cancelled first.

An opening fee already charged for an account or service that was opened is not refunded, unless it was charged in error or the law requires a refund. Monthly fees stop on the day the service ends or your account closes; the final month is charged in proportion to the days the service was usable. Amounts paid twice or invoiced in error are refunded or credited.

If we close it

We give you notice before closing your account, as set out in your service terms and the law, unless the law or a serious reason, such as fraud, means we must close it sooner. Remaining eligible balances are returned to you in the same way.

After closure

Balances subject to a legal hold remain held until it ends. Records are kept for the period the law requires, and you can still ask for a record of your transactions.

We aim to keep NovaPayx available but cannot promise uninterrupted access. Maintenance, provider outages and network events can interrupt it. Features, currencies, assets and routes may be added, changed or withdrawn. If a change affects your balances or pending transactions, we tell you in advance where possible and explain what you can do.

We communicate with you by email, in the app or by notices on this website. Keep your email address and phone number up to date; we send notices to the latest details you gave us. Messages about security and your transactions are part of the service and cannot be switched off.

NovaPayx depends on providers, banks, payment networks, custodians, verification services and blockchain networks. Their services are governed by their own terms, and their decisions or outages can affect what you can do. Where a provider has its own responsibility to you, it is set out in its terms.

The NovaPayx website, app and content belong to their owners and licensors. You may use them to manage your own account as these terms allow.

The liability of the provider of each financial service is set out in its service terms. Nothing in these terms limits liability that cannot be limited by law, or removes rights you have under mandatory consumer law where you live.

See how to make a complaint. For crypto-asset services in the European Economic Area, the authorised provider's own complaints procedure also applies, as set out in its customer terms.

The governing law and courts are those stated in your account and service terms for the company providing your service. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.

Support: support@novapayx.com · Complaints: complaints@novapayx.com · Privacy and data requests: privacy@novapayx.com · Legal notices: legal@novapayx.com · AML and compliance: compliance@novapayx.com