How do I close my account?

If you want to close your account, contact support and say that you are requesting closure.

Before closure

Check for remaining balances, pending transactions and outstanding charges. Keep any transaction records you need. Ask support to explain how these items will be handled; do not send repeated withdrawals or move restricted funds merely to empty the account.

Where a withdrawal is permitted, use the destination allowed for your account and review its fee before confirming. If a balance is below a withdrawal minimum or a service is restricted, ask support about the available return process rather than assuming the balance is forfeited.

Confirmation and records

Do not assume the account is closed until you receive confirmation. Pending transactions or an ongoing review may need to be resolved first. Closure and deletion of personal data are separate matters; see the privacy policy for information about data handling and retention.

Do not include passwords or security codes in your closure request.