Help centre / Business, support & complaints
How do I contact support?
Use official channels, include your reference, and never send passwords or codes in a message.
Use the official contact page or support options inside your account.
What to include
- The email address linked to your account.
- A short description of the issue.
- Relevant transaction or order references, dates, amounts and currencies.
What not to send
Never send passwords, one-time codes, recovery details or wallet recovery phrases. Do not attach identity documents to the initial general enquiry; if they are needed, you will receive secure instructions.
Response times vary and cannot be guaranteed. For a complaint, see how to make a complaint.