Help centre / Security & account access
How do I use two-factor authentication?
Turn on additional authentication and keep your authenticator and recovery details safe.
Two-factor authentication adds a code from a separate device or app to your sign-in. We strongly recommend turning it on.
Turning it on
Where available, use the additional authentication option in your account's security settings and follow the setup instructions. If the option is missing or unclear, contact support rather than assuming protection is enabled. Store any backup or recovery details offline and somewhere safe.
Keep it safe
- Never share a one-time code, even with someone claiming to be from NovaPayx.
- Before changing or resetting a device, follow your authenticator's secure transfer instructions and confirm you retain access.
If you lose access
Contact official support with a brief description. Do not send codes, recovery details or identity documents in the initial message; follow the secure verification instructions you receive. Recovery depends on verification, and a completion time cannot be guaranteed.