Help centre / Security & account access
What should I do if I see activity I don't recognise?
Act quickly: secure your sign-in, stop interacting with suspicious messages and contact support.
If you see a sign-in, transaction or destination you do not recognise, act quickly.
What to do
- Stop interacting with any suspicious message, call or website.
- Secure the email account linked to NovaPayx and change compromised credentials through the official service.
- Use additional authentication where available; if you cannot access your account, contact official support.
- Contact support promptly, say it is a security concern, and list the transactions you do not recognise.
Common scams
Do not reveal your password, one-time codes or wallet recovery phrase to anyone. Treat a request to move funds to a "safe" account as suspicious, and verify the situation through official support. Be wary of pressure to send money or install software.
Completed blockchain transfers may be irreversible. Investigation and any recovery depend on the circumstances and cannot be guaranteed.