Help centre / Accounts & adding money
How do I add money to my account?
Use the receiving details for the currency or asset you want to send, and check what will be credited.
Start with the receiving instructions available for your account. Receiving details, currencies and settlement assets can differ by service; do not reuse details from another currency or an earlier transfer without checking them.
Bank transfers
Check the beneficiary name, account details, currency and any required payment reference before sending. For personal own-name funding, send from an account in your legal name. Business third-party collection is a separate service and must be enabled for the relevant account and route; business verification alone does not enable every payment type.
Check both the currency you send and the asset that will be credited. Some services retain the incoming currency; an automatic-conversion service credits the stated settlement asset instead. Receiving local currency does not by itself mean you will hold a balance in that currency.
Digital asset deposits
Use only a supported asset and network, with the deposit address and any memo or tag specified in your account. The same asset on a different network may not be supported. Check these details before sending; recovery of a wrong-network or wrong-address transfer cannot be guaranteed.
Fees and availability
Review the receiving instructions and the price information for the service. Your sending bank or wallet may have its own charges. Do not send money until the relevant receiving service is enabled for your account.
If money has been sent but is not showing, follow deposit troubleshooting.