How do conversion quotes and fees work?

A conversion exchanges one supported asset or currency for another. The available pairs depend on the services enabled for your account.

Before confirming

Choose the source and destination offered in your account and enter the amount. Review the quote carefully, including:

• The currency or asset being sold and the total amount to be debited.
• The exchange rate and the fee shown.
• Whether a fee is deducted from the entered amount or charged in addition.
• The destination asset and the amount you will receive.

If any of these details are missing or unclear, do not confirm; ask support first. See the price page and the quote applicable to your transaction rather than assuming every conversion has the same rate or fee.

Quote validity

A quote may have a limited validity period. If it expires, request a new quote and review it again. A previous quote should not be assumed to apply to a later order.

After submitting

Check the order status before trying again. A submitted order is not the same as a completed conversion. If the status is pending, failed or unclear, contact support with the order reference. Do not create a duplicate order while the original is being checked.

An automatic-conversion deposit is different from a manual conversion: it settles into the asset specified in its receiving instructions. You do not hold the incoming currency merely because the payment was sent in that currency.