Help centre

Accounts & adding money

Find the right receiving details and trace a missing deposit.

How do I add money to my account?Use the receiving details for the currency or asset you want to send, and check what will be credited.
Why has my deposit not arrived?Check the sending status and receiving details, then provide the transfer reference so support can trace it.
What account limits apply to me?Limits depend on your account type, verification and the services enabled; check them before moving larger amounts.
Can I deposit digital assets?Check the supported asset, network, address and settlement instructions before sending digital assets.