Help centre / Accounts & adding money
Can I deposit digital assets?
Check the supported asset, network, address and settlement instructions before sending digital assets.
Digital asset deposits depend on the asset and network enabled for your account.
Before sending
Use the asset, network, deposit address and any memo or tag specified in your receiving instructions. The same asset on another network may not be supported. Check the complete address; if the instructions are unclear, ask support before sending rather than guessing.
What is credited
Check the stated settlement asset in the receiving instructions. A digital asset balance is not a fiat bank balance. Do not assume that sending one asset will automatically credit a different asset or currency; any conversion depends on the service you have selected and its terms.
Checks and availability
A deposit may require screening or review before it can be credited. Payer or wallet-ownership requirements and asset availability depend on the service and account. Check the receiving instructions rather than relying on a generic list of networks.
Recovery of a transfer sent to a wrong network or address cannot be guaranteed. If a deposit is missing, follow deposit troubleshooting and keep the transaction hash.