What do I need to verify my account?

Verification helps establish who is using an account and which services can be enabled. The information requested depends on your account type and the services you apply for.

Personal accounts

Have a current government-issued identity document ready. Enter your legal name and other personal details accurately. You may also be asked for an identity or liveness check, proof of address, and information about your work, source of funds or intended account use. Follow the specific requests in your application.

Business accounts

Prepare your company registration information and details of its activities, directors and beneficial owners. Supporting ownership documents, verification of relevant individuals, and information about expected payments or source of funds may be requested. A company application does not replace verification of the people behind it.

Sending documents

Use the secure submission method provided in your application or an authenticated support request. Submit complete, legible documents with details that match your application. Do not send passwords, security codes or identity documents through a general website enquiry.

Submitting documents does not guarantee approval or enable every service. Wait for confirmation of the services available to your account before sending money.

If you are unsure what a request means, contact support with the request reference, without attaching sensitive documents to the initial message.