Why was my conversion not completed?

A conversion order can end without completing, for example if the quote expired, the balance was insufficient, a limit was reached or the order did not pass our checks.

What to check

• The order status and reference in your transaction history.
• Whether the quote expired before you confirmed.
• Whether you had enough available balance for the amount and fee shown.
• Whether the amount was within the limits for your account.

Trying again

Request a new quote and review it before confirming. Do not create a duplicate order while the original is pending or unclear. If an order failed again or the status is unclear, contact support with the order reference.

We may not be able to explain the reasons for a compliance decision. See the price page for how charges apply.