Help centre / Getting started & verification
How do I update my personal or company details?
Request changes to verified details through support and provide evidence securely when asked.
Details that were checked during verification usually cannot be changed freely, because they are part of your verified profile.
Requesting a change
Contact support and describe the change you need, such as a new legal name, a new address or updated company information. Do not attach identity documents or other sensitive files to the initial general enquiry. If evidence is needed, you will receive instructions for a secure submission method.
What may be requested
Depending on the change, you may be asked for an updated identity document, proof of address, or company documents showing the change. Business changes to directors, ownership or control may require verification of the people involved.
While the change is reviewed
Some services may be limited until the updated details are verified. For own-name withdrawals, the destination must continue to match the verified account name. Separately approved business third-party services follow their own recipient requirements. A particular review time cannot be guaranteed.